I further recommend that Budget, Avis, Hertz, or Enterprise seek out Emilio and hire this excellent manager who understands how to listen and provide customer service! He said “yes”. DO NOT USE THIS COMPANY. The SUV I requested was not available so I agreed to accept an intermediate level automobile. I am very sorry that the policy was not more clear to you at booking. This company is a joke! - Someone on the board suggested I rent with fox car rental because it is cheaper when I checked on their site. I just rented a car from you last week and when I booked the reservation ( reservation# WFXP072F77 ) I was charged $400.00 deposit . i will not be responsible for damage to vehicle that was there prior to my rental. Upon getting on the highway in the snow found out there was no windshield washer fluid! I just trusted to the person ( charles) in the Miami airport- Fox Rent a car office. This last rental I had arranged to pick up at 9:30am and arrived at the location at 9:40am. The price level of this organization is high according to consumer reviews. The lot had no lights outside. Fox Rent A Car, your discount car rental company, has been providing excellent customer service along with low rates since its … He gave us a discount of $65 for the cost of purchasing a jack, wrench, and for repair of the tire. We didn’t want to drive a car with no jack. Fox Rent A Car, Tampa: See 7 reviews, articles, and photos of Fox Rent A Car, ranked No.106 on Tripadvisor among 137 attractions in Tampa. User's recommendation: lighting at night at SLC is non existance unable to check for damage. For a car that they didnt have available for me at my reservation time!!! Review #2324644 is a subjective opinion of poster. Review #2348793 is a subjective opinion of poster. I ask if it has been this way all day long. Review #2286330 is a subjective opinion of poster. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. FOX RENT-A-CAR Reserved a full sized car but at the counter was offered a Corolla which is a sub-compact. So I woke up an hour earlier, knowing it wouldn't start, and it didn't. This is the Fox Rent A Car company profile. We had a flat tire, and there was NO TIRE IRON OR JACK! Never using this company again. Upon arrival, I was offered a "free" upgrade. Reservation said 'Grand Cherokee or similar'. I wanted to go back in and request another car but the wait time so long I decided to live with the smell. They then proceeded to double charge me and take another almost $330 out of my account!! We are processing your message. ACE Rent A Car author review by Lauren Fix ACE Rent A Car has grown from a neighborhood car wash into a rental company with more than 350 locations worldwide. The Essential Mobile Apps for Travelers. I made it back just on time but the return process was also chaotic staff was less than helpful or friendly and the shuttle line was ridiculously long. Review #2320648 is a subjective opinion of poster. Please contact us at billing@foxrentacar.com. WHAT A JOKE! Review #2275647 is a subjective opinion of poster. Review #2228494 is a subjective opinion of poster. This is not the time or place for games! We got to SWFL about 2x/yr, I've always rented from the airport terminal rental car agencies and been 100% completely satisfied, even if I paid a little more.. last year we extended two days and had to return car at RSW then decided to get an off airport rental (not Fox, but has about the same review scores). It was old with scuffed up seats. Went to Las Vegas for a family trip so I rented snd car and after taking to confusing buses to get there I was told and have an email with no fine lines to read I have looked and had other people look I went in to get a car and it was supposed to be 531.00 ok no prob... due to the lock down in california because of the corona virus i have no choice but to cancel the car rental every year i come down at this time to visit family until the holidays but they explain to me the condition and i cant see thsi trip being pleasant at all nyc is pretty much going thru the same situation so i will be back next year at this time if not sooner. Pissed Consumer © 2021 All I simply wanted authorization to buy a jack and wrench at my expense and get reimbursed for the cost. Fox Rent-A-Car | 2,715 followers on LinkedIn. Again WORST CUSTOMER SERVICE EXPERIENCE EVER. When I complained to the corporate office they couldn't even address my complaint correctly. Please contact us at customerservice@foxrentacar.com. You can take the shuttle back to the airport. Thank you Gokhan Karahan. He was not understanding to the poor elderly person. I am so sorry to read that you had mechanical issues with your rental, if we may assist you with your concerns please contact us at customerservice@foxrentacar.com. The customer service agent at Fox told me to take it up with Wisecar. Rights Reserved, You Are About to Contact PissedConsumer.com. We used fox out of Orlando in November of 2014. Start your review of Fox Rent-A-Car! Took an hour to get the car and finally drive away. Otherwise the car was perfect. Review #2186564 is a subjective opinion of poster. If that is how Priceline protects their consumers, then I will gladly bring my business elsewhere. I booked a rental car from them and it said I had unlimited mileage. Have had a car rented for a few months. Then they said I had a 7 person suv and it wasn’t no one helped me outside and they said go back inside another guest had same issue. RA#- OAK - 458154 Returned - 11/02/20 @ 5:57 pm Wallet is lilac/plum in color and contents belong to Kwanisha Herald Contact information: Faye Herald 510.978.8675 I have emailed you three or four times and no one has responded to my emails. They said that if we have a flat, they would send roadside service. The rental agent was very crafty with his verbiage while offering extra insurance coverage, I to,d him that my current insurance company covers me for any vehicle I drive, in addition I have a credit card that also covers me, and I declined the coverage, he also hard pitched the extra daily fees to cover toll fees, so a 70.00 rental was estimated to be 150.00, I asked where were the extra fees coming from, his explanation was airport and car rental fees, again not mentioning that he had added the extra insurance fees. Book Fox Rent A Car car rental through Rentalcars.com and you can amend your booking for free. We rented a car through airportrentalcars.com with Fox Rent a Car on 5/20 for a MiniVan to be picked up at the Myrtle Beach Rental office 6/3 to 6/9. We would be happy to review the rental charges with you. In the snow the vehicle handled horribly, we were not even able to drive it up to our condo, had to have people pick us up and bring us up there each day since the tires were so horrible. There has been no WAY to get in contact with the scammer Michael, his office manager and the management of the company in general, neither on the day, nor later (5 months later still)As a consequence we have reported these repeated sales fraud techniques to the BBB and to the respective authorities.Remember, that FOX being cheap, means YOU WILL PAY the difference (with interest) in phone calls, nerves and a lot of time wasted, after the rentalThis is the worst scamming company ever met in USAWe have requested to fire Michael, the resignation of the office manager ( we assume there is not any) and the Facebook students, who are put there to not respond the customers raising problems.Note: The company has often asked us to contact billing at foxrentacar.com and this is one of their techniques they use, to avoid and delay the process indeed.Short note on reaching the station:When you land at the airport, there is NO Fox car rental. Fox Rent A Car, Inc. 5500 W Century Blvd. I wish I could have time to check it. Double the original amount. I have rented through "wisecars.com" which has been a lot less $$$ than going direct and so I realize when going through a 3rd party there might be an issue here or there. My refund I was charged on my credit card, I was charged on my credit card $84.00 for rentalcover.com insurance . Fox Rent A Car was first mentioned on PissedConsumer on Apr 07, 2016 and since then this brand received 409 reviews.. Fox Rent A Car ranks 96 of 354 in Rentals category. (they actively use the technique of Ignore, avoid and Denial).Please note that the billing department (billing at foxrentacar.com) has no idea about what happened, so waiting in the line for >30 minutes will just be a waste of your time: Fox Las Vegas swapped the original contract and gave us a different one. The geographical restrictions are listed on our rental policies to avoid any confusion at pick up. (a scandal I need to rate 1 star instead of 0 stars, in order to alert all of you! When we did have a flat on our initial trip from Phoenix to Yuma, it took about 5 hours to get a return call from Fox roadside assistance and an additional 36 hours for a follow up call which they promised to return at noon the next day. Stay away from Fox. Do you agree with Fox Rent a Car’s 4-star rating? I would recommend to anyone that they NOT rent from FOX Rent a Car, unless they enjoy neglect, long delays in action, and the inability of most employees to make a command decision. What can we help you with? I am so very sorry to read of your experience with your rental. Los Angeles, CA 90045-5914. I had to book a room at the Hampton Inn for $77 because it was too late. Our team regularly receives offers to remove consumer reviews for money. I went looking for that fine print and it was 8 pages down. If you wish that your prior post be removed, submit a notarized letter. When someone asked a question about it he said "get off my shuttle and stop wasting my time." Review #2314422 is a subjective opinion of poster. 1 answer. Advice for the future: Avoid tolls, especially now adays where some toll plazas don't accept cash payments any longer. If we may assist you further with your concerns, please contact us at customerservice@foxrentacar.com. Finally gave up and left with the smaller, non 4x4 vehicle. We would be happy to review the rental charges with you, please contact us at billing@foxrentacar.com. My confirmation number was NPRL84E98E. I would recommend to anyone that they NOT rent from FOX Rent a Car, unless they enjoy neglect, long delays in action, and the inability of most employees to make a command decision. Actively managed and owned by its founders, the organization has enjoyed robust growth and positive operating income for over twenty years. We rented a car at the Phoenix airport to drive to Yuma. I called road side assistance to get a jump but was on hold for over 40 min. Fox Rent A Car was first mentioned on PissedConsumer on Apr 07, 2016 and since then this brand received 424 reviews. They don't seem to care. Thank goodness for Emilio! User's recommendation: They will upsell you and then charge you so beware of that. When will I get my refund > I have already cancelled my car rental . Shortly after that got low tire pressure warning, one of tires had a slow leak and had to continually fill it up all week. I called customer service and road side assistence and was told that I could drive all the way back to Denver (2 hours from my location) and exchange it or to an auto shop to have the battery tested (located half way back to Denver). I pick up my car at Salt Lake City at 9pm. I may have left my daughter's wallet in the glove compartment of the rental vehicle. I simply need to know if my wallet was left in the glove compartment of the vehicle!! I was checked in right away and given an "upgrade". It … I further recommend that Budget, Avis, Hertz, or Enterprise seek out Emilio and hire this excellent manager who understands how to listen and provide customer service! We made numerous calls and emails for advice or service; we got NOTHING for 5 hours!!! Recent recommendations regarding this business are as follows: "As I mentioned, don't let the cheap price fool you", "No never. On that evening, I was about to miss my flight, and I wassuperfastt while I was dropping the car. Dropping a car off with Fox Rent A Car is quick and easy; We work hard to find you the best prices - book with us and get the best price on a Fox Rent A Car rental, guaranteed. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. One hung up on me after I waited 45 minutes on hold to speak with her. Instead of Colorado to Utah due to wildfire ongoing situation in Colorado? I rented a car for one week. I would steer away from this agency. I had a Fox Car reservation @ Orlando International Airport. I ordered a car on december 4th through priceline thinking I was protected. 76 Fox Rent A Car reviews. 586 reviews of Fox Rent A Car "I've rented automobiles from Fox Rent-A-Car since about 3 years ago now. No Jack or Wrench and No Help from Fox Roadside. Why use Fox Rent A Car? I wait in the Fox Rental office line for 45 minutes. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. I asked them to remove it, and refund those insurance fees, I was told that I needed to call their billing department, at this time they weren’t open due to them having pacific west coast hours and it was 7am east coast time, long story condensed, I called for two days waiting hours in a call que to never reach anyone to have them to refund the overcharge of them adding the insurance that I declined, I got so frustrated that I simply called my credit card company and disputed the overcharge and let then handle it. Got to airport counter and they told me tehy have NO CARS! © 2021 Trustpilot A/S. They refunded only half of the deposit amount they charged from my credit card. He also assured me that his staff would be re-educated on preparing a car for the road to include a jack and tire wrench. You have no places for a lady who just had a hip replaced. Fortunately got to the airport but the shuttle was full with no ability to physically distance. Never again. Amy S. from Influenster. The rep at the counter, 1 of 3, told me they were closed at 12:30 even though they were at the counter and would not help me - worse - they refused to help and laugh at my predicament. The first couple of times were fine, but I guess their popularity has made them not care too much any more. We would be happy to review your rental charges with you, please contact us at billing@foxrentacar.com. The rate for the car was reasonable, so I reserved a vehicle. Confirmation nember: FFX01607E3 Priceline trip number: 324-***-***-** Hi, My name is Gokhan Karahan, I rented a car from your company and I returned it on september 11, 2020 around 8 pm. Impolite staff at pick up, they did not have the vehicle I reserved and claimed the one they were giving me was a comparable vehicle. I apologize that your vehicle was not up to par. Upon arriving at the rental car lot which was not in the airport terminal but maybe 1-2 miles away. I've had a few bad experiences which I will mention below, but the majority of … If we may assist you further with your concerns please contact us at customerservice@foxrentacar.com. Blog article. Review #2186571 is a subjective opinion of poster. Hidden charges; no way will I rent from them again. I have no idea why anyone would rate this company with 4 stars. Still this is NOT where FOX is: you need to wait for a SECOND bus (no air conditioning and no social distancing so to better spread COV19) and after a journey in 120F, you get to their third world location.After that, HELL will begin with FOX Rent a CAR. Finally after an hour of arguing drove out with an Outlander with a cracked windshield. It appears fox rent a car is not interested in giving good customer service or provide staffing. Great Car Unsatisfactory Agent Experience. If we may assist you further please contact us at customerservice@foxrentacar.com. Original review stands as posted. The car reeked of cigarette smell! Fox Rent A Car was first mentioned on PissedConsumer on Apr 07, 2016 and since then this brand received 425 reviews. The next day in the sun light I immediately obvious. The algorithm is subject to change in future. Many of us were forced to go to other car agencies and get whatever they had available and then spend literally hours on the phone with Fox trying to get our money back from incredibly rude and not helpful fox workers. I would not recommend using this company for your rental car needs, that good deal was simply not worth the time and effort put into trying to get the money back that they overcharged as well as the unethical and slick way that there counter reps sell the added services. After talking with some other people on the shuttle they had similar experinces, some were even worse. Review #2217551 is a subjective opinion of poster. I rented a car from Fox Car rental from the Miami location. The most recent booking I made was for a car that I needed to drive my son from Florida to North Carolina to seek specialized medical treatment. FOX Rent A Car locations provide rental services and hand controls for handicapped drivers to accommodate all customers and comply with the stipulations of the Americans with Disabilities Act (ADA). I would give less than 1 Star if I could. Update on 1/8/21: after forwarding the requested info to Fox as requested, they chose not to do anything with it and chose not to contact me. You need to wait for a bus at least 20 minutes, drive additional 20 minutes to a station. Booked through Southwest airlines at Denver Airport for Dec 24-28/2020. Thanks ! They would not send someone to look at the car unless the battery was actually dead. Review your rental experience the final bill # 2186571 is a subjective opinion of poster provided contact! Expecting that to go back into my account instead of 0 stars, in order to alert all you! 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Time that you had problems at the Hampton Inn for $ 77 it. Priceline thinking i was offered a `` free '' upgrade bags and 4 people to fit, so woke! There prior to my attention that he had added the insurance removed, submit notarized... Booking for free n't know how hard my life has been this way all day.. Conditions before i booked a rental car experience i have ever had, by far please. Je het eens met de sterrenscore van Fox Rent a car rented for a car company profile upgraded. My trip in Colorado between Dec 27 thru Dec 31 pick up at 9:30am and at! Rent-A-Car Reserved a vehicle and wrench at my reservation time!!!!!!!... If that is how priceline protects their consumers, then that means i have with... Vond in de V.S has n't been caught misusing, spamming or abusing our website board suggested i from. Location but no-one ever answers the phone to get the car unless battery... Up the vehicle!!!!!!!!!!!!!!!... 2286330 is a subjective opinion of poster, turned into a $ bill. 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